Last updated: 14 November 2023
Information about us
Collection of information about you
We may collect and process the following data about you:
How we use your information
Legal basis for processing your information
We rely on one or more of the following processing conditions in order to process your personal information:
Sharing of information
Your personal information may be transferred to third party service providers who process information on our behalf, including providers of information technology, identity management, website hosting and management, data analysis, data back-up, security and storage services. The third party providers may use their own third party subcontractors that have access to personal data.
We may disclose your personal information to law enforcement, regulatory, or other government agencies or to other third parties as required by, and in accordance with, applicable law or regulation. We also exchange information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
We may share your personal information with any member of our group, which means our subsidiary undertakings, our parent undertaking and its subsidiary undertakings, as defined in section 1162 of the UK Companies Act 2006.
If we or substantially all of our assets are acquired by a third party, personal data held by us about our customers will be one of the transferred assets.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We may transfer your personal data to countries or territories outside the European Economic Area (the EEA). Transfers outside the EEA will be only:
Retention of personal information
We will retain your personal information only for as long as it is required for the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
Direct marketing and unsubscribing from marketing
Where we are legally required to obtain your consent to provide you with marketing materials, we will only provide you with such marketing materials if you have provided consent for us to do so.
If you want to unsubscribe from mailing lists or any marketing, you should look for and follow the instructions we have provided in the relevant communications to you.
If you do not wish to receive emails or marketing communications from us, you can at any time contact us to request that such communications cease. If you choose to unsubscribe from any or all mailings, we may retain information sufficient to identify you so that we can honour your request.
Where you opt out of receiving these marketing communications, this will not apply to personal data provided to us as a result of a product/service experience or other transactions.
Rights in relation to your information
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
You may have certain rights in relation to the personal information we hold about you. In particular, you may have a right to:
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Security of personal information
We have implemented appropriate standards of technology and operational security in order to protect personal information from loss, misuse, alteration or destruction.
Although we use appropriate security measures once we have received your personal data, the transmission of data over the Internet (including by e-mail) is never completely secure. We endeavour to protect personal data, but we cannot guarantee the security of data transmitted to or by us.
We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
Third parties will only process your personal information on our instructions and where they have agreed to treat the information confidentially and to keep it secure.
The Housing Finance Corporation Limited
3rd Floor, 17 St. Swithin’s Lane,
You may also have the right to lodge a complaint with the UK’s data protection regulator, the Information Commissioner’s Office. For further information on your rights and how to complain to the ICO please refer to the ICO website: https://ico.org.uk/.